ACCA Strategic Business Leader (SBL) Practice Exam 2026 – Comprehensive All-in-One Guide for Success!

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What aspect of decision-making is significantly impacted by technology?

Reduced need for customer engagement

Innovation and efficiency

The impact of technology on decision-making is most prominently reflected in its ability to drive innovation and enhance efficiency. Technology enables organizations to streamline processes, analyze vast amounts of data instantaneously, and implement solutions that were previously unattainable. With advanced data analytics, machine learning, and automation, companies can make informed decisions based on real-time insights, optimize operations, and foster creativity and innovation.

Innovation is facilitated as technology allows for new products, services, and business models to emerge, disrupting traditional practices and enabling agile responses to market changes. Efficiency is improved through automation of repetitive tasks and better resource management, which saves time and reduces costs. As a result, organizations can allocate resources more effectively, focus on strategic initiatives, and respond to customer needs more swiftly.

Other options do not align with this context; for instance, the notion of reduced customer engagement contradicts the data-driven focus that technology fosters in understanding and responding to customer needs. Increasing manual processes runs counter to the very purpose of integrating technology, which aims to minimize manual workload. Lastly, market saturation does not address the individual decision-making improvements that technology promotes but rather reflects a broader market condition unrelated to technological advancement.

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Increased manual processes

Market saturation

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